This Privacy Policy explains how Focus Frame collects, uses, discloses, and retains personal information in connection with its photography studio services and website. It applies to visitors, inquiry submissions, and clients who use our product photography services in Ottawa and related delivery workflows.
We may collect contact details, inquiry content, project instructions, product counts, shot lists, reference materials, delivery preferences, payment-related records, and communications about proofs or file delivery. We may also collect technical data such as device information, browser details, and basic usage logs when you visit the site.
We receive data directly from you through forms, email, planning calls, and booking-related communications. We also obtain information from your use of the website, from scheduled product intake or courier delivery arrangements, and from records created during quoting, production, review, editing, and file delivery.
We may use session cookies, persistent cookies, and similar technologies for site operation, security, preference storage, and traffic analysis. These tools help maintain form sessions, remember basic settings, and understand how the site is used. We do not use cookies to collect more information than is reasonably needed for those purposes.
You may manage cookies through your browser settings and, where available, site-level preferences. Blocking some cookies may affect form functions, session continuity, or gallery access. We do not rely on cookie settings to override legal or security-related processing.
We use personal information to respond to inquiries, review product counts and style needs, prepare quotes and delivery plans, coordinate product intake, manage approvals, produce and edit images, deliver proof galleries and final files, process payments, maintain records, secure the website, and meet legal or accounting obligations.
We may share personal information with service providers that support website hosting, communications, payment processing, file delivery, storage, and related administrative functions. These parties may use the information only to perform services for us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal information when necessary to comply with law, respond to lawful requests, protect our rights, enforce agreements, or address security and fraud concerns. We may also share information where disclosure is needed to support a legal claim or preserve evidence.
Subject to legal limits, you may request access to your personal information, correction of inaccurate details, and information about how we process your data. You may also object to certain processing or ask us to limit use where the law provides that option.
To protect privacy and prevent unauthorized disclosure, we may ask for enough information to confirm your identity and the scope of your request. If a request cannot be fully granted, we will explain the reason in general terms where permitted.
We keep personal information only as long as needed for inquiry handling, project administration, tax and accounting records, dispute handling, security, and legal compliance. When information is no longer required, we delete it, anonymize it, or archive it in a restricted form where retention is still necessary.
If we make material changes, we will update the policy on the website and, where appropriate, provide a separate notice through a reasonable channel. The revised version applies from the stated effective date.
